FAQs
Pearl and Pen Frequently Asked Questions​
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Welcome to Pearl and Pen, where timeless elegance meets personalized design. As we journey together in crafting the perfect stationery for your special day, we understand you might have questions. To help guide you through our process and offerings, we've compiled a list of the most frequently asked questions by our cherished clients. If your query isn't addressed here, please don't hesitate to reach out to our dedicated team for assistance.
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What types of wedding stationery do you offer?
At Pearl and Pen, we offer a range of options including off-the-shelf designs, partially customized designs, and fully bespoke creations to cater to your unique wedding needs.
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How do I place an order?
Start by sending us an inquiry through our website. Our team will then organize a consultation call to discuss your requirements. Once everything is agreed upon, you can proceed with your order.
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How long does it take to receive my order?
The production time varies based on the complexity of the design and the type of stationery ordered. During your consultation, we'll provide a clear timeline for your specific order.
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Can I see a sample before finalizing my order?
Yes, we offer sample kits for a nominal fee, allowing you to experience the quality of our products firsthand.
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What is your return policy?
We accept returns of non-customized products within 30 days of delivery. For customized or bespoke items, returns are only accepted if the product is defective or damaged. Please refer to our Returns Policy page for more details.
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How do I make changes to my order?
Contact us as soon as possible with any changes. While we'll do our best to accommodate, please note that changes might not always be possible if production has already started, and additional fees may apply.
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What payment methods do you accept?
We accept all major credit cards, bank transfers, and PayPal. A non-refundable deposit is required to start your order.
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Can I order matching stationery sets?
Absolutely! We can design matching Save the Dates, Invitations, RSVP cards, Thank You cards, and more to ensure a consistent theme for your wedding.
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How do I care for my stationery products?
Store your stationery in a cool, dry place away from direct sunlight. This helps maintain the vibrant colors and quality of the paper.
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I have a specific theme/color in mind. Can you accommodate custom requests?
Yes, our bespoke service is tailored to create unique designs based on your vision. Discuss your ideas during the consultation, and we'll bring them to life!
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What if I have more questions?
We're here to help! Reach out to the Pearl and Pen team here, and we'll be happy to assist you.