Returns

Pearl and Pen Returns Policy​

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Last updated: 17/08/23

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At Pearl and Pen, we are dedicated to ensuring that you are satisfied with your purchase. We understand that occasionally, you may need to return an item. This page outlines our returns policy and provides you with all the information you'll need to process a return.

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1. Return Eligibility

   • Products must be returned within 30 days from the date of delivery.

   • Items must be unused, in their original packaging, and in the same condition that you received them.

   • Customized or bespoke items are not eligible for returns due to their personalized nature unless they are defective or damaged.

2. Defective or Damaged Items

   • If your order arrives damaged or you believe it has a defect, please contact us immediately. We will arrange for a replacement or refund once the issue is confirmed. Photographic evidence may be required.

3. Return Process

   • To initiate a return, contact our customer service team at [Customer Service Email]. Provide your order number, details of the item you wish to return, and the reason for the return.

   • Once your return is approved, you will receive a return authorization number and instructions on how to ship the item back to us.

   • It is recommended to use a trackable shipping service and to keep a copy of your receipt. Pearl and Pen is not responsible for items lost in transit.

4. Refunds

   • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

5. Return Shipping Costs

   • You will be responsible for paying your own shipping costs for returning your item, unless the item was defective or damaged.

   • Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Exchanges

   • We only replace items if they are defective or damaged. If you wish to exchange a product for the same item, please contact our customer service team.

7. Important Notes

   • Sale items are FINAL SALE and cannot be returned or exchanged unless they are defective.

   • Due to the nature of colors and screens, there might be slight color variations between the digital representation on our website and the physical product. Such minor differences are not considered defects.

8. Contact Information

   • If you have any questions or concerns regarding our returns policy, please don't hesitate to reach out to our customer service team at [Customer Service Email].